#1961 ✓cantreproduce
David Crippen

Can’t see mail after sent

Reported by David Crippen | March 5th, 2018 @ 07:58 PM

Hi Benny, last few days I can send mail anywhere and it’s received, but never arrives at my computer. I can send to mailing list, it’s received there but not by me, a member of the list. I send a test e-mail message and it arrives on my phone but not on Mailmate on my desktop Mac.


Thanks in advance.

Comments and changes to this ticket

  • benny

    benny March 6th, 2018 @ 09:22 AM

    Check that all of your mailboxes are online under SOURCES in the mailbox list (nothing is greyed out). It sounds like something isn't synchronized?

    Do you receive any other emails? If yes, then maybe you accidentally added a rule/filter which moves/hides your own messages?

  • David Crippen

    David Crippen March 6th, 2018 @ 03:07 PM

    Benny, I don't see and "Sources" when I open mailboxes. I have not made any changes in rules. When I send a message from my address to my desktop it never arrives on that computer but arrives elsewhere. The desktop is the one that uses Mailmate All my other mail works fine

  • benny

    benny March 6th, 2018 @ 03:33 PM

    You find SOURCES in the left side of the main window. There's “MAILBOXES” and “SOURCES”. The “SOURCES” section is a one-to-one view of all your IMAP accounts. If there is a problem with one of the accounts or one of its mailboxes then this is where you'll see it. If it's not online and/or synchronized then it'll be greyed out possibly with an error state in parentheses.

    Does that help you find it?

  • David Crippen
  • benny

    benny March 6th, 2018 @ 05:51 PM

    It's a bit hard to see with the narrow screenshot, but it appears that the INBOX is online and synchronized. Note that you can use “View ▸ Distortion Mode” to create screenshots without revealing your mailbox names.

    If you click on INBOX in the SOURCES section, do you then still not see new messages for your account?

    Also, it appears you have more than 1 account. Make sure that you are looking at the correct one.

  • David Crippen

    David Crippen March 6th, 2018 @ 06:33 PM

    My other Mailmate is on my laptop which is turned off for a wile and rarely used.

    Crippen 1 is me sending a note from my address to my address.

    Crippen 2 shows it was sent

    Crippen 3 shows nothing received in inbox

    Crippen 4 shows nothing received in Sources inbox

  • benny

    benny March 7th, 2018 @ 09:24 AM

    Hmm, this is very puzzling. Let's try generating some logs to learn more:

    1. Open the Activity Viewer (⌥⌘0).
    2. Send a test message to yourself.
    3. Wait about 30 seconds to make sure it is sent and MailMate has a chance to receive it.
    4. Use “Mailbox ▸ Take Offline” and “Mailbox ▸ Take Online” on the bold font INBOX under SOURCES.
    5. Wait about 30 seconds.
    6. Use “Help ▸ Send Server Logs”.

    Then I'll see if I can spot anything suspicious in the logs.

    Thanks in advance!

  • David Crippen

    David Crippen March 7th, 2018 @ 03:03 PM

    There does not appear to be anything like "take offline" or "take online" in the bold INBOX area of sources.

  • David Crippen

    David Crippen March 7th, 2018 @ 03:08 PM

    Benny, I found it. Server logs on their way to you.

  • benny

    benny March 8th, 2018 @ 06:47 AM

    Thanks for the logs!

    I do see a test message being sent and I also see it arriving in your INBOX in MailMate. So just to make sure, you cannot see the test email in your INBOX?

    If that is the case then try locating and sending me the following file:

    /Users/<username>/Library/Application Support/MailMate/Mailboxes.plist

    Note that the Library folder might be hidden.

  • David Crippen

    David Crippen March 8th, 2018 @ 03:47 PM

    Suddenly started seeing my sent mail today. I didn't do anything different. Go figure. Here's the pList. Sorry to be a pest. Seems to be working now. Thanks.

  • benny

    benny March 9th, 2018 @ 08:36 AM

    • State changed from “new” to “cantreproduce”

    Something tells me that the problem is going to return (given that we didn't track down why it happened). Let me know when that happens and we'll continue debugging.

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