#1953 Is MailMate going to work for me? - MailMate

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#1953 new

Is MailMate going to work for me?

Reported by Brian Reid | February 27th, 2018 @ 12:35 AM

I bought MailMate and launched it. I followed the instructions. It ran a long time, so I went home for the day and left it running. When I came back my Finder said "Your system has run out of application memory" and said MailMate was "paused". I don't see any way to upload an image so I can't send you a screen shot.

Hardware: iMac Retina 5K (Late 2014), 16GB RAM, 3TB of disk (2.6TB available).
OS: macOS Sierra 10.12.6 build 16G1212

my IMAP mail account has 37862 messages in 21 folders. Well, that's today's count. It was about the same size when MailMate failed.

Comments and changes to this ticket

benny March 1st, 2018 @ 11:32 AM
Such a small number of messages shouldn't trigger a memory issue (MailMate can be memory-hungry for large message stores). That makes it more likely that the problem might be some kind of memory leak or busy-loop.

Have you tried force quitting MailMate and launch it again? If you can do this, how far is MailMate in the process of fetching emails?

If it's still hanging/working then try this command in a Terminal window (if you know how):
```
sample MailMate 10 -f ~/Desktop/sample_mailmate.txt
```
Then upload the resulting file here.

Also, just to be sure it's not a fixed issue. Try the the latest test release of MailMate: https://updates.mailmate-app.com/archives/MailMate_r5460.tbz

Thanks in advance. Sorry about the late response (I overlooked the seriousness of the issue).

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