#1759 accepted
Gary JONES

Search All Message Does Not Include Trash

Reported by Gary JONES | May 20th, 2017 @ 10:37 AM

Hi,

The MailMate search function DOES NOT search the trash folders when you search 'All Messages' !!!

If you define a search attribute (e.g. Subject contains 'Fred') and search All Messages, MailMate DOES NOT find the target email if it is in the trash.

If you search 'Deleted Messages' then it IS found.

If you search the trash folder containing the deleted email, then then it IS found.

BUT - it is NOT found if you search 'All Messages'.

This behaviour is not as expected :{

Gary

Comments and changes to this ticket

  • benny

    benny May 20th, 2017 @ 11:05 AM

    I'm sorry it's not as expected, but it's not a bug. As described here the “All Messages” folder contains all messages which are not located in a mailbox assigned for deleted messages or junk. I know the name can be a bit misleading. (I can assure you that if it did include trash/junk by default then I would also get complaints about that being unexpected behavior.)

    Note that searching just automatically selects “All Messages”. You can always select the “Deleted Messages” mailbox to change the focus of the search or you can hold down ⌘ when doing this to search both mailboxes.

    You can also do like this:

    • Create a new smart mailbox.
    • Define it to include All Messages and Deleted Messages (and maybe Junk).
    • Look for the popup menu when the toolbar search field is active and select the new mailbox in the “Default Mailbox” submenu.
  • Chaim Kram

    Chaim Kram October 31st, 2018 @ 04:44 PM

    Hmmm... This tripped me up as well. My experience with other mail clients in the past is that "All messages" would really mean all messages... Anyway, even just a snippet in the documentation about this would be helpful — I had to come here to find out why this was happening. Thanks.

  • benny

    benny November 21st, 2018 @ 11:37 AM

    • State changed from “new” to “accepted”

    @Chaim: I actually provided a link in this ticket pointing to the manual where it describes “All Messages”, but I understand that this is not easily found. (Note that Gmail has the same behavior for “All Mail”.)

    I think different users have very different expectations to default behavior. I'm not sure how it can be improved in a way that is intuitive for both types of users...

    I could provide an “All/Junk/Deleted” mailbox by default, but it's a bit of a messy mailbox name. I'll give it some more thought.

  • mom

    mom October 2nd, 2020 @ 03:59 AM

    I agree, the mailbox name is messy - hard to know if it means all minus junk and deleted or all with junk and deleted. Can you use + and - in mailbox names? You could have All+Junk+Deleted or All-Junk-Deleted to clarify?

Please Sign in or create a free account to add a new ticket.

With your very own profile, you can contribute to projects, track your activity, watch tickets, receive and update tickets through your email and much more.

New-ticket Create new ticket

Create your profile

Help contribute to this project by taking a few moments to create your personal profile. Create your profile ยป

Mac OS X email client.

Shared Ticket Bins

People watching this ticket

Pages