#1705 ✓closed
Dave Burbank

Can't invoke Mailbox ▸ Apply Rules

Reported by Dave Burbank | March 2nd, 2017 @ 01:12 PM

I absolutely can not get the "Apply Rules" feature to work. It's always greyed out. The manual says: "You can apply rules to the selected messages of a mailbox by using “Mailbox ▸ Apply Rules”." Please tell me how to do that.

Background: I have rules defined on 1 computer which work fine as new mail arrives. I do not have rules defined on my second computer. If I check mail on the second computer and then return to the first computer I want to manually apply rules to recent selected messages to get them properly tagged, etc.

How can I do this?

Comments and changes to this ticket

  • benny

    benny March 6th, 2017 @ 01:23 PM

    • State changed from “new” to “closed”

    The “Apply Rules” menu item is limited as follows: It only applies the rules of the currently selected mailbox to the currently selected messages of the mailbox.

    In other words, you need to make sure that the rules are defined for the mailbox you have currently selected and that you have selected the messages you want to have checked.

    It kind of sounds like you already understand this, so let me know if it does not help. (You can reply to the ticket even though it's in the closed state.)

  • Dave Burbank

    Dave Burbank March 6th, 2017 @ 01:45 PM

    Thank you for the response. I still can't figure it out. Please take a look at the attached video (which I made in your brilliant Distortion Mode). Am I doing something wrong?

  • benny

    benny March 6th, 2017 @ 01:57 PM

    Where is the rule defined? That is, for which mailbox can you use “Mailbox ▸ Edit Mailbox” to review the rules. This is the mailbox that must be selected in order to apply the rules.

  • Dave Burbank

    Dave Burbank March 6th, 2017 @ 02:09 PM

    Ohhh... I think I understand. Would never have guessed that's how it works. Please see the attached screenshot.

    I have the rule attached to the "PRIORITY" mailbox. It's a mailbox which grabs messages which meet defined criteria. So I guess that means if I select all the messages in Inbox and want to apply the rule to tag the priority messages I need to define the rule in Inbox instead?

  • benny

    benny March 6th, 2017 @ 02:19 PM

    I'm not sure I fully understood the question, but this is how it works: Rules can be added to any mailbox (universal, smart or IMAP). The rules are then applied to any messages “added” to that mailbox. Added typically means fetched from a server, but they are also triggered if you manually move an email to a mailbox (or it is moved by a rule). This allows allows cascading rules.

    You should only add a rule to the Inbox if you want the rule to be applied to all emails coming into your Inbox.

    I hope that makes sense.

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