#1610 new
Edwin Willems

Mailboxes don't synchronize (always...)

Reported by Edwin Willems | December 16th, 2016 @ 06:37 PM

I'm using Mailmate on 2 Mac's, and have often problems that the synchronisation of mailboxes with the IMAP mail server does not happen... (fast enough)
- in my inbox are 20 messages. I'm reading 15 of them, and either deleting them or moving to other mailboxes. So I've 5 messages left in my inbox. It often happens that - even eg a few hours later- there are still more than 5 messages in my inbox on the other Mac. Eg messages I've moved to mailbox X are still in the inbox on the other Mac. It's when I go to mailbox x (click on the mailbox) on the first Mac that he starts synchronising with the server, and only then the message disappears from the inbox on the other mac and is moved to that mailbox X.

I've put Synchronization schedule to 'every 5 minutes'.

Comments and changes to this ticket

  • benny

    benny December 19th, 2016 @ 02:06 PM

    The client->server synchronization should happen immediately disregarding the scheduling setting. The server->client synchronization should be at most 5 minutes as you have configured, but if it's the INBOX then it should happen immediately.

    In other words, something is not working correctly. Do you have any persistent spinners on either machine which would indicate that MailMate is busy doing something else?

    Anything greyed out under SOURCES in the mailbox list?

  • benny

    benny December 20th, 2016 @ 04:35 PM

    Ok, essentially the delay can be in 3 places:

    • In MailMate on the source machine.
    • On the server.
    • In MailMate on the destination machine.

    You can try the following:

    • Open the Activity Viewer (⌥⌘0) on both machines.
    • Move a message away from the INBOX on 1 machine.
    • Wait for it to synchronize on the other machine.
    • Use “Help ▸ Send Server Logs” on both machines.

    Then I'll review the timing of events to get closer to an answer.

    (One or both of the machines might be on an unstable network, that is, the connection to the INBOX might be lost without MailMate knowing about. But this shouldn't result in delays as long as those you describe.)

  • benny

    benny December 20th, 2016 @ 07:52 PM

    Thanks for the logs. I agree that the problem is likely the source machine. The logs do not show any errors, but they do show a lot of activity. I think the problem might be a very large number of mailboxes. I would suggest that you select the parent mailbox of all of these mailboxes and set a synchronization schedule at more than 10 minutes. Note that this does not change client->server synching. This still happens immediately. It also does not affect the INBOX which is always synchronized immediately.

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Mac OS X email client.

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