#1530 new

IMAP Account Not Being Seen?

Reported by Mark | September 17th, 2016 @ 08:33 PM

Very odd behavior. First noticed yesterday. It concerns one of five IMAP accounts I have set up in MM -- I'll call this IMAP acct "Oddball" for the purposes of this ticket. Into Oddball's Inbox flow emails addressed to a few different addresses, all of which are set up as forwarders to the IMAP acct that Oddball connects to. So far the strange behavior concerns two messages using the same Fastmail email address that forwards to the Oddball IMAP acct (don't know if this is important).

Two things have happened:

  1. An email is received in the Inbox of Oddball. The email is from a merchant I've successfully received email from in the past, and it's a confirmation. It appears in Oddball's Inbox, but does not appear in All Messages smart folder. At least at first glance, all other emails in Oddball appear in All Messages as usual. I redirected the "invisible" message to the same IMAP acct (Oddball); still not included in All Messages. I redirected to one of my other IMAP accts, and the redirected copy in the other IMAP acct appeared in All Messages (i.e. the problem seems not to be the message itself?).

  2. I just sent a message from the Fastmail address. Normally all messages I send from this address flow into Oddball's SENT folder, but today's sent message landed in the SENT folder of a different IMAP acct, which (coincidentally?) happens to be the next IMAP account above Oddball in my Sources list.

That's what's I'm seeing. Enjoy!

Comments and changes to this ticket

  • Mark

    Mark September 17th, 2016 @ 08:35 PM

    P.S. It happens that the e-mail address that's involved in this misbehavior is the address I'm registered as with this Issue Tracker.

  • benny

    benny September 22nd, 2016 @ 08:11 AM

    Sorry about the late reply.

    1. Sounds like you might have added some condition to the All Messages mailbox. Could you use “Mailbox ▸ Edit Smart Mailbox” to make sure this is not a configuration issue.

    2. I've got several reports about this today and I'll be looking into it. Let me know if this is reproducible behavior for you.

  • Mark

    Mark September 23rd, 2016 @ 06:20 PM

    Dear Benny,

    Conditions and Rules for All Messages were the first thing I checked; there are none. So far it's been only the one e-mail message on that one day -- and that message, still sitting in the IMAP Inbox, is still not appearing in All Messages. Just in case it might shed some light, I'm pasting in, below, the raw message in question (minus the .pdf attachment). Also, there have been no further errant sent messages falling into the wrong Sent folder.


    === BEGIN RAW MESSAGE === Return-Path:
    Delivered-To: [marksemail]@[oddball_imap_acct.com]
    Received: from host.theconsciouslearner.com
    by host.theconsciouslearner.com (Dovecot) with LMTP id RrBGBA143FdEMgAA5YnOfg
    for [marksemail]@[oddball_imap_acct.com]; Fri, 16 Sep 2016 18:54:05 -0400
    Envelope-to: [marksemail]@[oddball_imap_acct.com]
    Delivery-date: Fri, 16 Sep 2016 18:54:05 -0400
    Received: from out2-smtp.messagingengine.com ([]:37429)
    by host.theconsciouslearner.com with esmtps (TLSv1.2:ECDHE-RSA-AES256-GCM-SHA384:256)
    (Exim 4.87) (envelope-from ) id 1bl20z-0003Kq-0H
    for [marksemail]@[oddball_imap_acct.com]; Fri, 16 Sep 2016 18:54:05 -0400
    Received: from compute7.internal (compute7.nyi.internal [])
    by mailout.nyi.internal (Postfix) with ESMTP id 463BB20599
    for [marksemail]@[oddball_imap_acct.com]; Fri, 16 Sep 2016 18:53:08 -0400 (EDT)
    Received: from gateway1 ([])
    by compute7.internal (MEProxy); Fri, 16 Sep 2016 18:53:08 -0400
    Received: from mailmx.nyi.internal (mx6.nyi.internal [])
    by mailforward.nyi.internal (Postfix) with ESMTP id 05F94283
    for ; Fri, 16 Sep 2016 18:53:08 -0400 (EDT)
    Received: from mx6.messagingengine.com (localhost [])
    by mailmx.nyi.internal (Postfix) with ESMTP id EEC045A3D0
    for [marks_forwarding_email]@[messagingengine.com]; Fri, 16 Sep 2016 18:53:07 -0400 (EDT)
    Received: from mx6.messagingengine.com (localhost [])
    by mx6.messagingengine.com (Authentication Milter) with ESMTP
    id 7EAA88ACE9A;
    Fri, 16 Sep 2016 18:53:07 -0400
    Authentication-Results: mx6.messagingengine.com;
    dkim=none (no signatures found);
    dmarc=none (p=none) header.from=Kripalu.org;
    spf=pass smtp.mailfrom=econfirms@Kripalu.org smtp.helo=public-exrelay-nj1-1.serverdata.net
    Received-SPF: pass
    (Kripalu.org: Sender is authorized to use 'econfirms@Kripalu.org' in 'mfrom' identity (mechanism 'include:spf.intermedia.net' matched)) receiver=mx6.messagingengine.com;
    Received: from public-exrelay-nj1-1.serverdata.net (public-exrelay-nj1-1.serverdata.net [])
    (using TLSv1.2 with cipher ECDHE-RSA-AES256-GCM-SHA384 (256/256 bits)) (No client certificate requested) by mx6.messagingengine.com (Postfix) with ESMTPS
    for [marks_forwarding_email]@[messagingengine.com]; Fri, 16 Sep 2016 18:53:07 -0400 (EDT)
    Received: from econfirms (rrcs-184-74-5-2.nys.biz.rr.com [])
    by exrelay-nj1-1 (Postfix) with SMTP id F3EDE9ED
    for [marks_forwarding_email]@[messagingengine.com]; Fri, 16 Sep 2016 15:53:05 -0700 (PDT)
    From: econfirms@Kripalu.org
    To: [marks_forwarding_email]@[messagingengine.com]
    Subject: eConfirmation from Kripalu Center - RSV3276503
    Mime-Version: 1.0
    Content-Type: multipart/mixed; boundary="====================54535lmvqko===="
    X-Spam-Status: No, score=-2.0
    X-Spam-Score: -19
    X-Spam-Bar: --
    X-Ham-Report: Spam detection software, running on the system "host.theconsciouslearner.com",
    has NOT identified this incoming email as spam. The original
    message has been attached to this so you can view it or label
    similar future email. If you have any questions, see
    root\@localhost for details.

    Content preview: Kripalu Registration Confirmation Thank you for choosing Kripalu
    Center for Yoga & Health! We look forward to your upcoming visit. Attached
    to this e-mail, you will find your registration confirmation, as well as
    other necessary information specific to your program (if there is any). [...]

    Content analysis details: (-2.0 points, 5.0 required)

    pts rule name description

    -0.7 RCVD_IN_DNSWL_LOW RBL: Sender listed at http://www.dnswl.org/, low trust
    [ listed in list.dnswl.org] -0.0 RCVD_IN_MSPIKE_H3 RBL: Good reputation (+3) [ listed in wl.mailspike.net] 0.0 HEADER_FROM_DIFFERENT_DOMAINS From and EnvelopeFrom 2nd level mail
    domains are different
    0.0 T_SPF_PERMERROR SPF: test of record failed (permerror)
    -2.3 RP_MATCHES_RCVD Envelope sender domain matches handover relay domain -1.9 BAYES_00 BODY: Bayes spam probability is 0 to 1% [score: 0.0000] 0.0 T_OBFU_PDF_ATTACH BODY: PDF attachment with generic MIME type
    1.4 MISSING_DATE Missing Date: header
    -0.0 RCVD_IN_MSPIKE_WL Mailspike good senders 1.6 MISSING_MID Missing Message-Id: header
    X-Spam-Flag: NO

    --====================54535lmvqko==== Content-Type: text/plain; charset=us-ascii

    Kripalu Registration Confirmation

    Thank you for choosing Kripalu Center for Yoga & Health! We look forward to your upcoming visit. Attached to this e-mail, you will find your registration confirmation, as well as other necessary information specific to your program (if there is any).

    As you get ready for your visit, you may find yourself with a lot of questions about travel, arrival, accommodations, what to bring, and more. Please take a look at our arrival newsletter, which also includes directions to Kripalu. You can open it right here: www.Kripalu.org/pdfs/confirmnewsletter.pdf

    Most other questions can be answered by visiting the Guest Information section of our website, Kripalu.org/guest_information. (You can find travel directions online as well.)

    We also want to recommend that you deepen your experience with a Healing Arts session, including massage, energy work, and Ayurvedic treatments. A menu of what we offer can be found at Kripalu.org/healingarts. Be sure to make your appointments in advance to ensure availability by calling 888.738.1822.

    For information about Continuing Education Credits, please visit www.Kripalu.org/cecredits.

    Safe travels,

    The Kripalu Staff
    === END RAW MESSAGE ===

  • benny

    benny October 3rd, 2016 @ 01:52 PM

    • State changed from “new” to “cantreproduce”

    Again, sorry about the late reply. If you have had issue number 2 again then please try the latest test release and let me know if it still happens (hold down ⌥ when clicking “Check Now” in the Software Update preferences pane).

    Issue 1: Do you still have this email sitting in your Inbox and not in All Messages? Ah, I think I can see what triggers it. It does not have a Date: header and this probably means that it's weirdly located in the sorting of the mailbox. I believe it's actually in there somewhere.

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