#1442 new
Bill Alpert

Case of the Occasional Missing email

Reported by Bill Alpert | March 11th, 2016 @ 07:19 PM

This happens once in a while:

I'll see the email on my phone or in Mailmate on the Mac. Then when I come back later to read it, it's "gone." In this case it's a gmail account.

I can't find it in the SpamSieve junk! And it wasn't deleted.

Here's where it should be:

Then I use the mailmate search box and the message is found, but not in the "all accounts" normal message area.
I can only see it in the "all message subparts" folder.
Here's where I find it:

It's also visible under "sources"

What's going on here?? Should I be using "sources?" I have no idea what the "subparts" folder is, or why this happens!


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