#1372 new
Keith Stoute

Mailmate Just Stopped Working

Reported by Keith Stoute | January 6th, 2016 @ 02:36 PM

Hi,

MailMate won't retrieve emails today. It worked fine yesterday. I use Gmail, the browser version works fine as does my iPhone, so it's not a password issue. I'm not getting any errors, I just don't see any new email.

Thanks,
Keith

Comments and changes to this ticket

  • Keith Stoute

    Keith Stoute January 7th, 2016 @ 06:23 PM

    Hi Benny,

    Do you have any suggestions for me to try?
    Thanks,
    Keith

  • benny

    benny January 8th, 2016 @ 07:37 PM

    If you look at the account under SOURCES in the mailbox list, do you then see any problems? For example, is anything marked as “(offline)”. If it is then use “Mailbox ▸ Take Online”.

  • benny

    benny January 8th, 2016 @ 08:22 PM

    • State changed from “new” to “resolved”

    I'm glad it works now. Let me know if this is something that happens frequently. Accounts are not supposed to go offline without the user having explicitly selected it (possibly after an error message), but I've had a few reports about this happening for Gmail accounts.

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Mac OS X email client.

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