#1324 new
Lorraine Goodman


Reported by Lorraine Goodman | November 26th, 2015 @ 04:43 PM

HI Benny

I've linked three of my gmail accounts to mailmate app but all those accounts are still showing as offline in mailmate. I've checked those gmail accounts and they show that Mailmate is a linked app. Any suggestions please?

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  • benny

    benny November 26th, 2015 @ 06:16 PM

    @Todd: This is not a known issue. What is displayed here is essentially what comes from the Google server. What happens if you cancel and try to take the account online again? Does it repeat? What if you relaunch MailMate.

    @Lorraine: Do you get the same error as Todd?

    As a quick solution you can disable OAuth2 in the IMAP account settings (File ▸ Edit IMAP Account ▸ ...). But I'll naturally like to debug why OAuth2 is not working for you.

  • benny

    benny November 27th, 2015 @ 07:31 AM

    @Lorraine: Maybe your accounts are simply offline? What happens if you select them under SOURCES in the mailbox outline and then select “Mailbox ▸ Take Online”?

  • benny

    benny November 27th, 2015 @ 07:41 AM

    In the mailboxes list in the left part of the interface. You have MAILBOXES and SOURCES. Look under SOURCES for your accounts. This is where you can do most IMAP related actions including taking things offline/online.

    I hope that helps :-)

  • benny

    benny November 27th, 2015 @ 07:44 AM

    @Lorraine: When you have time then it would be nice if you could also verify that OAuth2 works. You'll probably have to enable it and then take the account offline/online to force MailMate to use it (or simply relaunch MailMate). I suspect OAuth2 was involved in taking the accounts offline initially.

  • benny

    benny November 27th, 2015 @ 07:50 AM

    @Lorraine: Hmm, that's a bit strange if it worked before the update. But I'm satisfied OAuth2 is working. I have given up on understanding exactly when Google won't accept password authentication :-)

  • benny

    benny November 27th, 2015 @ 09:54 AM

    @John: Thanks for the update. Let me know if you can think of anything which might be a hint with regards to when/why it fails.

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