#1259 new
Doug Brouwer

Replies sending from different account

Reported by Doug Brouwer | September 6th, 2015 @ 03:43 PM

Have I gotten something set incorrectly? When I reply to a message that comes in to one account, the replies are sending from a different account. I have to be sure and check the sending account--a real annoyance. In my world, replies should always be sent from the same account as received.

Comments and changes to this ticket

  • benny

    benny September 6th, 2015 @ 04:02 PM

    If the email address used in the message received is the same as the one specified for the account then it should work. Check your IMAP account settings (File ▸ Edit IMAP Account ▸ ...). If that doesn't help then I'll probably need an example email and some of your settings (I'll provide instructions).

  • Doug Brouwer

    Doug Brouwer September 6th, 2015 @ 04:21 PM

    Thanks for the quick response!

    I have 2 accounts that are getting mixed up this way. One account, info@example.com has a user name of info.ekmmetering. This is the account that I normally use, and it checks mail on a remote server. The other account uses the same email address, but the user name is dougbrouwer. It checks archived mail which is stored locally on each machine. I essentially never use this account to send mail.

    When I sent you an email from the info@example.com account, your reply came in to that account. But when I replied, the send account defaulted to the archive acccount.


  • benny

    benny September 6th, 2015 @ 06:14 PM

    Ok, that's a somewhat unusual setup. If you remove the email address from “Email Address(es)” in the rarely used account then you should at least most often get what you want. It might make sense if MailMate looked at the account of the email when the same address is found twice, but I'm afraid it's not as simple as that to implement (MailMate relies on each email address only being assigned to a single account).

  • Doug Brouwer

    Doug Brouwer September 6th, 2015 @ 06:51 PM

    OK. Thanks. I'll try that.

  • Pete

    Pete October 1st, 2015 @ 12:49 AM

    This may be a new issue, and I'm glad to move it to a new ticket if it is, but it seems very close:

    I've got a shared read-only IMAP account. When I reply to messages there, I want to send using the identity of one of my other accounts. I don't want it to set up a Drafts or Sent folder (it fails when it tries anyway) for the read-only account; I want it to put things in the Drafts and Sent folder of my regular identity. Is there a way to do this?

  • benny

    benny October 1st, 2015 @ 10:07 AM

    @Pete: Have you tried removing the email address (and name since it's not really needed) in the IMAP account settings of this read only account?

    The tricky part is that this is probably going to cc the original recipient address. You can add this address to one of your other accounts (also to control which one is used), but you might also not want to use it as a from address. Is this your problem?

  • Pete

    Pete March 16th, 2016 @ 09:07 PM

    Sorry, lost track of this issue and never replied. Bad Pete.

    I tried removing the email address, and it doesn't address the concern.

    When I reply to a message from a mailbox in that account, MM tries to create a Drafts folder for that account, and it sets the From address of the message to "(null)". Creating the Drafts folder is a bad idea, since it's never going to get synced to the read-only server. I'd like some way to tell MM, "When you are replying to a message from account Foo, use account Bar."

    (BTW: This account has no Inbox, so Cc'ing the original recipient address is not a problem. My address is not in the headers of the messages on this server.)

  • benny

    benny March 17th, 2016 @ 03:15 PM

    @Pete: Could you try this release and see if it takes care of the “(null)” issue?

  • Pete

    Pete March 24th, 2016 @ 09:25 PM

    It fixes the "(null)" issue and it doesn't seem to attempt to create a Drafts folder for the account. Thanks. I would still like to use a default account for replies to messages in this account, but that's a separate feature request.

  • benny

    benny March 25th, 2016 @ 06:30 AM

    • State changed from “new” to “resolved”

    @Pete: I'll mark this ticket as resolved and then you can create a new one describing the feature. If I understand correctly then the goal is to make it easier to “deprecate” an old account by using a specific account to handle all replies to its messages -- without ever using the old email address.

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