Freron MailMate

Comments and changes to this ticket

• 

  benny April 4th, 2015 @ 07:32 PM

  • State changed from “new” to “cantreproduce”

  Sorry about your trouble. If I understand correctly then r5084 was the one originally crashing. (The r5086 is very cutting edge and shouldn't really be used in general, but I don't think that is the issue here.)

  I'm afraid you have tried so many things that there might not be a lot to debug. I suggest letting MailMate refetch and index all emails. You can do it by deleting the following folders:

  ~/Library/Application Support/MailMate/Database.noindex
  ~/Library/Application Support/MailMate/Attachments
  ~/Library/Application Support/MailMate/Messages
  

  And also any .tmp files as you have also done previously. That should give you a clean start and I hope you don't have a huge email collection to refetch. If the problem returns then let me know before you try rebuilding. That might make it easier to figure out what went wrong.

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  Andrew Webb April 4th, 2015 @ 07:51 PM

  Hello Benny,

  No, it was just the regular update that initially crashed. I tried the r5084 just in case it had a fix in it.
  I tried the other stuff because I figured it was better to try to fix things before I pestered you... apparently I was wrong :)

  Yeah, there's a biggish email collection to refetch. A gig+ worth of mail... I've backed up those folders and will now delete the originals and relaunch Mailmate.

  Thanks.

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  Andrew Webb April 4th, 2015 @ 09:36 PM

  Everything loaded up fine, and I used it for a while, then it crashed on sending. Here's the Crash Log
  http://files.webbtransfer.com/text/0Q2n0S2M3y1G

• 

  benny April 4th, 2015 @ 09:51 PM

  Hmm, that does look weird. Are there any problems with your disk?

  There should be a bit more information if you launch from a Terminal window and then make MailMate crash:

  /Applications/MailMate.app/Contents/MacOS/MailMate
  

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  Andrew Webb April 4th, 2015 @ 10:47 PM

  Running that way now. Will report on crash.

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  Andrew Webb April 4th, 2015 @ 11:00 PM

  Here's all Terminal had to say about the latest crash. I switched my sig off for an unsaved outbound email and poof! MM crashed.

  CHARLEY:~ webb$ /Applications/MailMate.app/Contents/MacOS/MailMate
  rmdir failed: Permission denied
  Path: /Users/webb/Library/Application Support/MailMate
  Abort trap: 6

  And here's the Crash Log: http://files.webbtransfer.com/text/3p042E233R1E

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  Andrew Webb April 4th, 2015 @ 11:13 PM

  Disk Utility reports no disk problems.

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  Andrew Webb April 5th, 2015 @ 01:15 AM

  I also just noticed that MailMaite isn't calling SpamSieve at launch. I un-checked "Use Mailmate" in prefs, quit MM and relaunched. Re-checked "Use SpamSieve" and quit and relaunched again. Still no SpamSieve.

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  Andrew Webb April 5th, 2015 @ 01:50 AM

  Deleted Smart mailboxes now reappear on relaunch.

• 

  benny April 5th, 2015 @ 06:27 AM

  Hmm, it seems MailMate think the app support folder is empty and therefore tries to delete it. Have you tried sym-linking/aliasing any folders to a different location?

  SpamSieve is not launched before it is needed (arrival of messages).

  For now, let's assume the problem with smart mailboxes is related to the main problem.

• 

  benny April 5th, 2015 @ 06:31 AM

  Hmm, it might be permissions related. What does this return:

  ls -ld ~/Library/Application\ Support/MailMate
  

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  Andrew Webb April 5th, 2015 @ 07:57 PM

  The only folders on this Mac which are symlinked are Downloads and Dropbox.

  It returns:

  drwx------+ 18 webb staff 612 Apr 5 13:50 /Users/webb/Library/Application Support/MailMate

  FWIW, I've repaired permissions a couple of times. Once after a Safe Boot.

• 

  benny April 6th, 2015 @ 07:26 AM

  That's different than mine:

  drwxr-xr-x  23 benny  staff  782 Apr  6 09:10 /Users/benny/Library/Application Support/MailMate
  

  In any case, MailMate shouldn't crash and I'll look into that. You can get permissions like mine using this

  chmod a+rx ~/Library/Application\ Support/MailMate
  

  but the real problem might be the + which means there are extended attributes. I think they can be listed like this:

  ls -lde ~/Library/Application\ Support/MailMate
  

  I'm not an expert in these issues, but it would be interesting to see the output (still, the real problem is that MailMate crashes). If you want to try removing the extended attributes on the folder then it can be done like this:

  chmod -N ~/Library/Application\ Support/MailMate
  

  Note that I don't know why it's there and whether it could somehow be important.

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  Andrew Webb April 6th, 2015 @ 08:44 PM

  Output of [ls -lde ~/Library/Application\ Support/MailMate]

  drwxr-xr-x+ 17 webb staff 578 Apr 6 14:40 /Users/webb/Library/Application Support/MailMate
  0: group:everyone deny delete 1: user:zippygamer allow list,add_file,search,add_subdirectory,delete_child,readattr,writeattr,readextattr,writeextattr,readsecurity

  ---

  It's there because I needed to get at some Library files from another account, and so granted myself permission. I have reset the permissions now. I'l let you know right away if another crash occurs.

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  Rodney April 7th, 2015 @ 03:44 PM

  I'm experiencing this same issue with the 1.9.1 upgrade - application crashes after 10-15 seconds.

  MacBook Pro (13-inch, Late 2011)
  2.8 GHz Intel Core i7
  16 GB 1333 MHz DDR3
  OS X 10.9.5

  I started from the terminal and got messages similar to Andrew regarding files larger than expected due to crash. Last entry before crash is just:

  Bus error: 10

  Support folder permissions are fine based on your info above:

  drwxr-xr-x 15 rruss staff 510 7 Apr 09:38 /Users/rruss/Library/Application Support/MailMate/

  but to be fair, I am not getting a rmdir error.

• 

  benny April 7th, 2015 @ 07:56 PM

  @Rodney: Doesn't seem like it is the same issue. Have you allowed MailMate to send crash reports (see the General preferences pane)? I don't seem to be able to locate anything with the name rodney.

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  Rodney April 7th, 2015 @ 09:01 PM

  They were enabled, but there was no contact info. I just added it. I rebuilt the database and it seems to be working now.

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  Andrew Webb April 8th, 2015 @ 12:18 AM

  Latest crash. I was adding a tag to an email: http://files.webbtransfer.com/text/2a13223s462h

• 

  benny April 8th, 2015 @ 09:15 AM

  @Andrew: It's probably related, but it's not the same issue. In this case renaming a file unexpectedly fails. If you were running MailMate from a Terminal window then you should see a more detailed error (which file was renamed). Alternatively, you might find it here:

  grep MailMate /var/log/system.log
  

• 

  benny April 8th, 2015 @ 09:16 AM

  @Rodney: Ok, let me know if it happens again.

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  Andrew Webb April 8th, 2015 @ 06:44 PM

  Output of [grep MailMate /var/log/system.log]

  http://files.webbtransfer.com/text/163X1p1p3E32

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  Andrew Webb April 10th, 2015 @ 05:52 AM

  Latest Terminal readout after crash

  Last login: Wed Apr 8 22:15:21 on ttys000
  CHARLEY:~ webb$ /Applications/MailMate.app/Contents/MacOS/MailMate
  Failed to send message to SpamSieve: -1701
  Failed to get score for message 66547 of size 40129
  Unexpected reachable server after 5 seconds delay: mail.seriousretouching.com
  Unexpected reachable server after 5 seconds delay: mail.seriousretouching.com
  Unexpected reachable server after 5 seconds delay: smtp.gmail.com
  Unexpected reachable server after 5 seconds delay: imap.gmail.com
  Unexpected reachable server after 5 seconds delay: imap.gmail.com
  Unexpected reachable server after 5 seconds delay: smtp.gmail.com
  Unexpected reachable server after 5 seconds delay: imap.gmail.com
  Unexpected reachable server after 5 seconds delay: smtp.gmail.com
  Unexpected reachable server after 5 seconds delay: mail.seriousretouching.com
  Unexpected reachable server after 5 seconds delay: mail.seriousretouching.com
  Unexpected reachable server after 5 seconds delay: smtp.gmail.com
  Unexpected reachable server after 5 seconds delay: smtp.gmail.com
  Unexpected reachable server after 5 seconds delay: smtp.gmail.com
  Unexpected reachable server after 5 seconds delay: imap.gmail.com
  Unexpected reachable server after 5 seconds delay: imap.gmail.com
  Unexpected reachable server after 5 seconds delay: imap.gmail.com
  Unexpected reachable server after 5 seconds delay: imap.gmail.com
  Unexpected reachable server after 5 seconds delay: imap.gmail.com
  Unexpected reachable server after 5 seconds delay: imap.gmail.com
  Unexpected reachable server after 10 seconds delay: mail.seriousretouching.com
  Unexpected reachable server after 10 seconds delay: mail.seriousretouching.com
  Unexpected reachable server after 10 seconds delay: smtp.gmail.com
  Unexpected reachable server after 10 seconds delay: smtp.gmail.com
  Unexpected reachable server after 10 seconds delay: smtp.gmail.com
  Unexpected reachable server after 80 seconds delay: mail.chalmersbutterfield.com
  Warning: IMAP connection terminated during action (1002).
  Warning: IMAP connection terminated during action (1002).
  Warning: IMAP connection terminated during action (1004).
  2015-04-09 09:55:20.052 MailMate[1423:61740] NSURLConnection/CFURLConnection HTTP load failed (kCFStreamErrorDomainSSL, -9813)
  2015-04-09 09:55:20.133 MailMate[1423:61740] NSURLConnection/CFURLConnection HTTP load failed (kCFStreamErrorDomainSSL, -9813)
  2015-04-09 09:55:20.152 MailMate[1423:61740] NSURLConnection/CFURLConnection HTTP load failed (kCFStreamErrorDomainSSL, -9813)
  2015-04-09 09:55:20.156 MailMate[1423:61740] NSURLConnection/CFURLConnection HTTP load failed (kCFStreamErrorDomainSSL, -9813)
  2015-04-09 09:55:20.161 MailMate[1423:61740] NSURLConnection/CFURLConnection HTTP load failed (kCFStreamErrorDomainSSL, -9813)
  2015-04-09 09:55:20.199 MailMate[1423:61740] NSURLConnection/CFURLConnection HTTP load failed (kCFStreamErrorDomainSSL, -9813)
  2015-04-09 09:55:20.199 MailMate[1423:61740] NSURLConnection/CFURLConnection HTTP load failed (kCFStreamErrorDomainSSL, -9813)
  2015-04-09 09:55:20.214 MailMate[1423:61740] NSURLConnection/CFURLConnection HTTP load failed (kCFStreamErrorDomainSSL, -9813)
  2015-04-09 09:55:20.230 MailMate[1423:61740] NSURLConnection/CFURLConnection HTTP load failed (kCFStreamErrorDomainSSL, -9813)
  Warning: Decoding empty text body for id 66721
  Warning: Decoding empty text body for id 66721
  Problems while parsing reported for one or more messages. Details can be found in
  /tmp/mailmate_logs/mailmate_parser_problems.log Warning: IMAP connection terminated during action (1003).
  Warning: IMAP connection terminated during action (1003).
  Warning: IMAP connection terminated during action (1003).
  Warning: IMAP connection terminated during action (1003).
  Warning: IMAP connection terminated during action (1002).
  Warning: IMAP connection terminated during action (1000).
  Warning: IMAP connection terminated during action (1003).
  Warning: IMAP connection terminated during action (1003).
  Warning: IMAP connection terminated during action (1003).
  Warning: IMAP connection terminated during action (1003).
  Warning: IMAP connection terminated during action (1003).
  Note: UID 928 does not exist in mailbox (INBOX/PALS/FP)
  Warning: Cancelling failed copy operation for msg 65748 to INBOX/Deleted Messages.
  rename failed: Permission denied
  old path: '/Users/webb/Library/Application Support/MailMate/Sources.plist', new path: '/Users/webb/Library/Application Support/MailMate/Sources.plist_backup'
  Abort trap: 6
  CHARLEY:~ webb$

  ---

  Note: The crash happened several hours after the sudden WiFi connection loss.

• 

  benny April 10th, 2015 @ 06:50 AM

  @Matt: Ok, I think you can crash MailMate by doing any change which requires updating one of the main .plist files. For example, changing IMAP settings, signatures, tags, or smart mailboxes. MailMate is not even allowed to rename files in the main folder:

  ~/Library/Application Support/MailMate/
  

  In other words, there is still some kind of problem with the folder/file permissions. Could you investigate?

  (I cannot work around an error when renaming a file.)

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  Andrew Webb April 10th, 2015 @ 03:34 PM

  Ok. I followed the instructions to reset permissions and ACLs on this page:

  http://www.macissues.com/2014/04/11/how-to-fix-home-folder-permissions-in-os-x/

  I'll now launch MM via Terminal and will report back.