#678 new
Rick Austin

End Tag Errors

Reported by Rick Austin | March 19th, 2014 @ 08:29 PM

I've been using MailMate for some time now, great product. I just added another email account using IMAP and I'm getting End Tag errors.

MailMate encountered the following error: “Unexpected end tag, 'Bogus', while expecting 'J17'”.
Mailbox: “mail/SPAM.incoming”.

MailMate encountered the following error: “Unexpected end tag, 'Bogus', while expecting 'J16'”.
Mailbox: “mail/drafts”.

One that is not an end tag error:

MailMate encountered the following error: “Failed SSL handshake.”.
Mailbox: “mail/SPAM.incoming”.

The email host is X7 Hosting: http://faq.x7hosting.com/email.html

Comments and changes to this ticket

  • benny

    benny March 20th, 2014 @ 01:00 PM

    I believe I've done a workaround for the Bogus problem. Hold down ⌥ when clicking “Check Now” in the Software Update preferences pane to see if this is true.

    The failed SSL handshake might be the one described in ticket #651. Unfortunately still unresolved, but you are welcome to add additional information.

  • Rick Austin

    Rick Austin June 4th, 2014 @ 08:47 PM

    I haven't had this problem in a long while after getting one of the incremental releases. It started popping back up, the end tag error. The message I'm getting is:

    MailMate encountered the following error: “Unexpected end tag, 'S10', while expecting 'S11'”.
    Mailbox: “INBOX”.

    Is there anything I can provide to assist with troubleshooting?

  • benny

    benny June 5th, 2014 @ 12:49 PM

    Yes, first update to the latest test version (hold down ⌥ when
    clicking “Check Now” in the Software Update preferences pane). Then
    do as follows:

    1. Open the Activity Viewer (⌥⌘0).
    2. Trigger the problem.
    3. Use “Help ▸ Send Server Logs”.

    Then I can review the problem.

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