#1967 new
paul messenich

How to disable RFC2087 on an IMAP account QUOTA Feature

Reported by paul messenich | March 13th, 2018 @ 05:27 PM

Since loading 1.11, I'm running into a persistent error where MailMate queries for "A6 GETQUOTAROOT INBOX" and receives "A6 NO Internal quota calculation error (0.001 + 0.000 secs)". Only options are Retry or Take Account Offline. I can't seem to find the Account dialog for disabling this functionality for this mail server.

Comments and changes to this ticket

  • paul messenich

    paul messenich March 13th, 2018 @ 06:37 PM

    Great... Tried rebuilding the database and MailMate exits. It must be having an issue with a mailbox? Core file attached.

  • benny

    benny March 13th, 2018 @ 06:39 PM

    You can disable it like this (for all accounts though):

    defaults write com.freron.MailMate MmIMAPQuotaDisabled -bool YES
    

    I'm also looking into why the IMAP server fails. What is the hostname in this case?

  • benny

    benny March 13th, 2018 @ 06:53 PM

    Sorry, didn't see your rebuild-attempt. You shouldn't have done that... :-| It might be crashing because you have also used the “Custom Location” feature in the General preferences pane, but that's just a guess (there's a known issue with that combination I haven't fixed yet).

    I'm not sure how you can most easily get up and running since I'm not sure exactly what state MailMate is in now. It might be easiest to force MailMate to re-fetch all emails from the servers. This is done by removing the following folders/files:

    ~/Library/Application Support/MailMate/Database.noindex
    ~/Library/Application Support/MailMate/Messages.noindex
    ~/Library/Application Support/MailMate/Messages
    ~/Library/Application Support/MailMate/Attachments
    

    Then launch MailMate. You still need the defaults command in my previous answer.

  • paul messenich

    paul messenich March 13th, 2018 @ 07:11 PM

    hostname = mail.messenich.com

    Attached is the dialog with the server leading up to the error. The attempt to rebuild the database failed. Making progress after changing MmIMAPQuotaDisabled -bool YES (thanks for that)

  • paul messenich

    paul messenich March 13th, 2018 @ 07:18 PM

    It's refetching mail from the server. Just fwiw, the General Preference pane Messages Folder is default with Indexed for Finder/Spotlight checked.

  • benny

    benny March 14th, 2018 @ 12:11 PM

    • State changed from “new” to “fixcommitted”

    I hope you are up and running again. I believe I've fixed the bug as described here.

  • benny

    benny March 14th, 2018 @ 12:37 PM

    I just realized that your accounts does have an INBOX which means the fix won't work. That makes it seem like a server issue, but I'll look into a workaround.

  • benny

    benny March 14th, 2018 @ 12:43 PM

    Ok, second attempt to fix this. In a few minutes you can hold down ⌥ when clicking “Check Now” in the Software Update preferences pane. You should get r5464+.

    Sorry about the inconvenience.

  • paul messenich

    paul messenich March 14th, 2018 @ 03:39 PM

    Thanks Benny for the careful and timely attention to the issue. I deleted MmIMAPQuotaDisabled and loaded r5464. The fix is working against the problematic server.

  • benny

    benny March 15th, 2018 @ 09:40 AM

    Thanks for letting me know.

  • benny

    benny April 9th, 2018 @ 12:05 PM

    • State changed from “fixcommitted” to “fixreleased”

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