#1625 ✓closed
Ilia Zaitsev

Cannot send an email

Reported by Ilia Zaitsev | January 4th, 2017 @ 03:04 AM


I have a problem with MailMate on macOS Sierra. When hitting a new message button (or using shortcut Cmd-N), the app just crushes.

Here is an error log fragment:

Process:               MailMate [767]
Path:                  /Applications/MailMate.app/Contents/MacOS/MailMate
Identifier:            com.freron.MailMate
Version:               1.9.6 (5319)
Code Type:             X86-64 (Native)
Parent Process:        ??? [1]
Responsible:           MailMate [767]
User ID:               501

Date/Time: 2017-01-04 08:01:06.510 +0500 OS Version: Mac OS X 10.12.1 (16B2555) Report Version: 12 Anonymous UUID: D0D56704-50B1-E583-A29D-590990480231

Time Awake Since Boot: 390 seconds

System Integrity Protection: disabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_CRASH (SIGABRT) Exception Codes: 0x0000000000000000, 0x0000000000000000 Exception Note: EXC_CORPSE_NOTIFY

Application Specific Information: Performing @selector(newMessage:) from sender NSMenuItem 0x6180000be180 abort() called

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread 0 libsystem_kernel.dylib 0x00007fffa53afdda pthread_kill + 10 1 libsystem_pthread.dylib 0x00007fffa549b787 pthread_kill + 90 2 libsystem_c.dylib 0x00007fffa5315420 abort + 129 3 OakDatabase.dylib 0x000000010a0d1282 controller_t::construct_new_mailto_message(std::1::multimap<std::__1::basic_string<char, std::__1::char_traits<char>, std::__1::allocator<char> >, std::__1::basic_string<char, std::__1::char_traits<char>, std::__1::allocator<char> >, std::__1::less<std::__1::basic_string<char, std::__1::char_traits<char>, std::__1::allocator<char> > >, std::__1::allocator<std::__1::pair<std::__1::basic_string<char, std::__1::char_traits<char>, std::__1::allocator<char> > const, std::__1::basic_string<char, std::__1::char_traits<char>, std::__1::allocator<char> > > > > const&, bool, std::__1::basic_string<char, std::__1::char_traits<char>, std::__1::allocator<char> > const&, int) + 2360 4 com.freron.MailMate 0x0000000109a4d2b8 -[ApplicationDelegate newMessageWithParameters:delegate:] + 682 5 com.freron.MailMate 0x0000000109a4d3a5 -[ApplicationDelegate newMessage:] + 66 6 com.freron.MailMate 0x0000000109b238c5 -[MmWindowController performSelector:withObject:] + 137 7 libsystem_trace.dylib 0x00007fffa54b3c41 _os_activity_initiate + 61 8 com.apple.AppKit 0x00007fff8e554d8e -[NSApplication(NSResponder) sendAction:to:from:] + 456 9 com.apple.AppKit 0x00007fff8e08df7e -[NSMenuItem _corePerformAction] + 324 10 com.apple.AppKit 0x00007fff8e08dcea -[NSCarbonMenuImpl performActionWithHighlightingForItemAtIndex:] + 114 11 libsystem_trace.dylib 0x00007fffa54b3c41 _os_activity_initiate + 61 12 com.apple.AppKit 0x00007fff8e08cafc -[NSMenu performKeyEquivalent:] + 367 13 com.apple.AppKit 0x00007fff8e5539a1 routeKeyEquivalent + 1024 14 com.apple.AppKit 0x00007fff8e551d85 -[NSApplication(NSEvent) sendEvent:] + 3377 15 com.apple.AppKit 0x00007fff8de32589 -[NSApplication run] + 1002 16 com.apple.AppKit 0x00007fff8ddfd1ad NSApplicationMain + 1237 17 com.freron.MailMate 0x0000000109a67035 main + 570 18 libdyld.dylib 0x00007fffa5281255 start + 1

I've send a direct message to mm-info[at]freron[dot]com a couple of days ago, but nobody responded.

Could you please help me with that issue or at least refund money?

Comments and changes to this ticket

  • benny

    benny January 4th, 2017 @ 07:06 PM

    • State changed from “new” to “closed”

    Sorry, I just found your email in the Junk folder. This has not happened before and I'll check to see if I've been missing any other messages. Thanks for letting me know!

    It looks like this might be related to your account settings. I'll reply to your email and ask for some files and we'll take it from there. If I don't reply within a few hours then update this ticket (just in case it is “junked” again).

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