Freron MailMate

Comments and changes to this ticket

• 

  benny November 8th, 2016 @ 07:06 PM

  • State changed from “new” to “fixcommitted”

  I'm afraid this is a MailMate bug. Try this: Hold down ⌥ when clicking “Check Now” in the Software Update preferences pane. Then wait a few minutes for MailMate to figure out that the account needs to be re-authenticated.

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  Menza Dudley November 9th, 2016 @ 12:43 PM

  That did not help any other suggestions

• 

  benny November 9th, 2016 @ 02:06 PM

  • State changed from “fixcommitted” to “cantreproduce”

  So now you are on r5300 in the About window?

  You can try the following:

  • Open the Activity Viewer (⌥⌘0).
  • Take the account offline and then online again (click on it under SOURCES in the mailbox outline and use the Mailboxes menu).
  • Let it fail for a couple of minutes.
  • Use “Help ▸ Send Server Logs”.

  Then I can review the logs.

  Thanks in advance.

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  Menza Dudley November 9th, 2016 @ 02:50 PM

  Attached

  • mailmate_logs.tar.gz 1.9 KB
• 

  benny November 10th, 2016 @ 11:54 AM

  Authentication appears to simply be failing:

  14:47:32 C: D1 AUTHENTICATE XOAUTH2 ••••••••••  
  14:47:33 S: + eyJzdGF0dXMiOiI0MDAiLCJzY2hlbWVzIjoiQmVhcmVyIiwic2NvcGUiOiJodHRwczovL21haWwuZ29vZ2xlLmNvbS8ifQ==  
  14:47:33 C:  
  14:47:33 S: D1 NO [AUTHENTICATIONFAILED] Invalid credentials (Failure)  
  14:47:33 Error: Server response: “D1 NO [AUTHENTICATIONFAILED] Invalid credentials (Failure)”. Command attempted: “D1 AUTHENTICATE XOAUTH2 ••••••••••”.  
  14:47:33 Error: OAUTH2 error is {"status":"400","schemes":"Bearer","scope":"https://mail.google.com/"}
  

  Did you verify that you have r5300 of MailMate?

  Are you asked to authenticate the account (within a few minutes of it failing)?

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  Menza Dudley November 10th, 2016 @ 12:18 PM

  I have 5263. When I check for updates it says I have the most current version. No I am not asked to authenticate

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  benny November 10th, 2016 @ 01:33 PM

  Ok, then you missed a detail in what I wrote above: Hold down ⌥ when clicking “Check Now” in the Software Update preferences pane.

  The ⌥ key is also known as alt/option.

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  Menza Dudley November 10th, 2016 @ 01:49 PM

  I tried when I hold down the alt key I cannot click on the check now button for some reason. Can I just download the new vision from the website and copy over the old app file?

• 

  benny November 10th, 2016 @ 04:16 PM

  That's very strange, but here you go: http://updates.mailmate-app.com/archives/MailMate_r5300.tbz

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  Menza Dudley November 10th, 2016 @ 06:25 PM

  That worked. Thank you. By the way I still can't update with I hold down the option key